financial independence platformWe are here to help.
Have a question about financial independence platform, your reporting, or your account? Our support team is happy to help. Reach out and we will get back to you as soon as we can.
Before you write
Most questions already have an answer on the site, and checking first is usually faster than waiting for a reply.
- Frequently asked. — costs, withdrawals, verification and minimums.
- How it works. — what happens after you register, step by step.
- Pricing — what is free and where a cost can appear.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in a short conversation than in several messages.
Outside working hours
Messages sent in the evening or over the weekend are queued and answered first thing the next working day, in order.
Details worth including
Your registered email address and the approximate date of whatever you are asking about are enough for us to find your account. Never send a password, a full card number or a one-time code — no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically respond within one business day. |
| Callback request | Anything easier to explain out loud | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |